Refund & Guarantee Policy | Elite Solar Recovery

Last updated: July 2, 2026

1. Service visits and assessments

Cancel or reschedule anytime up to 24 hours before your visit window for a full refund of any prepaid visit fee, no questions asked.
Cancellations inside 24 hours may be charged a $49 trip preparation fee; the remainder of any prepayment is refunded.
If our technician fails to arrive during the scheduled window and we cannot promptly make it right, your visit fee is fully refunded.
If we cannot complete your diagnostic for any reason on our side (equipment, access planning, technician error), the visit is free.

Before work begins: you may cancel any approved quote for a full refund of any amount paid, up to the moment work starts or custom equipment is ordered for your job.
After equipment is ordered but before work begins: we refund everything except the actual restocking cost charged to us by the supplier, which we document for you. Many items carry no restocking cost, in which case your refund is full.
Payment timing: for most repairs, nothing is due until the work is complete. Larger installations may be invoiced in stages tied to completed milestones.

Every repair and installation we perform is covered by a 12-month workmanship warranty from the date of completion.
If our workmanship fails within that period, we return and correct it at no charge.
If we cannot correct a covered workmanship failure after reasonable attempts, we refund the labor portion of that job.
Manufacturer warranties on equipment we install (typically 10 to 25 years depending on the product) are registered in your name and pass through to you.

Solar Recovery packages are scoped to restore your system to its expected production range, which we document during your Recovery Assessment.
If production is not restored and the shortfall is caused by anything within the package's written scope of work, we return and correct it at no additional charge.
If a shortfall is caused by something outside the written scope (for example, a component that tested healthy at assessment and later failed), we quote that separately at our published prices; you are never obligated to proceed.

Refunds are issued as real money back to your original payment method, never as store credit.
Refunds may be full or partial as described above, and we itemize any deduction in writing.
Approved refunds are processed within 5 business days on our side; your bank or card issuer may take additional days to post the funds.
To request a refund, call (972) 469-1106 or use the contact form. Refund requests are acknowledged within 1 business day.

Anything unclear? Call (972) 469-1106, Monday to Saturday, 8:00 AM to 6:00 PM Central, and we will walk you through it.